Welcome to our Apps – we hope you have fun with us! We pride ourselves on providing the most exciting Games in a safe and secure environment with players from all around the world.
These general terms of service (the “General Terms”) explain the things you need to know about using our Services. Thank you for taking the time to read them. If after reading them you still have questions, please contact us via the App you are using or send an email to firstname.lastname@example.org.
The General Terms are a legally binding contract made between you and us, which you accept by checking the box when you first open an App or by otherwise accessing and using an App. Everything in the General Terms is important and has the potential to affect your interests, so please read the General Terms in full before you accept them. Reading them will take about 15 minutes. However, to make it easier for you to understand the General Terms and what they mean for you, we’d like to highlight the following:
Key things you need to know:
The following capitalised words and phrases have the following meanings in the General Terms:
Account: A User account on an App.
Account Requirements: The eligibility criteria for creating and using an Account, as set out in Part A Section 5.
App Store: An online shop where customers can purchase and download software applications, such as Apple App Store, Oculus Store and Google Play Store.
Apps: The app(s) made available by Stars Play on an App Store in the jurisdiction in which you are located (and “App” means any one of them).
Error: Any omission, incompleteness, mistake or error in or relating to the Services, whether human, technical, administrative, operational, systematic, a combination of any or all of these, or otherwise. For example, the mistaken offer of incorrect prices or terms for participation in a Game.
Event Beyond Our Control: Any event beyond our reasonable control such as: (a) war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident, disease, epidemic or pandemic (such as Covid-19); (b) the actions of any government or authority (including the introduction of any new law, any governmental, authority or court order, rule, regulation or direction, and the refusal or revocation of any license or consent); (c) any defect, outage, slowness, capacity constraint or other deficiency affecting any telecommunications network, internet access service or device used by you to access or use the Services; (d) any delay, failure or suspension affecting any banking network or other payment processing system used in connection with the Services (including any processing delay, reprocessing or reversal of a transaction, or the seizure or freezing of funds by any by third party involved in the processing of funds); and (e) any charge or fee applied by your card issuer, bank, wallet provider, or financial institution in connection with your use of the Services.
Flutter Group: The group of companies that are controlled, directly or indirectly, by Flutter Entertainment Plc (including us).
Games: The games made available to you via the Apps and Gaming Platform (and ‘Game’ means any one of them).
Gaming Platform: The gaming platform(s) made available to you in connection with the Apps.
Interruption: Any break in the continuity or uniformity of or interruption or delay in or to any part of the Services, for example if a Game freezes while you are playing it or you lose internet connectivity.
Login Credentials: Your Username, password, and any other security credentials used to access your Account (such as multi-factor authentication, RSA token data and any PIN, depending on what is available for the App you are using).
Malfunction: When any technology, software, automated process or set of instructions, data or programs used to execute specific tasks fails to operate as designed or intended. For example, if a virus affects the Services, or when computer hardware or software deviates from its intended performance specifications or parameters or where two pieces of software fail to interface or communicate with each other in the manner designed or intended, in either case producing a result which is not the result that was designed or intended.
PokerStars/we/us/our: The Flutter Group company identified in Part A Section 1.
Prohibited Events: Certain events and practices that are not allowed in relation to the Services or Software, as defined in Part B Section 8.1.
Prohibited Player Assistance Practices: In connection with the Services the practices of: (a) datamining hands, results, statistics or feeds (for example observing Games without playing in order to build up a database of hand histories for future reference); (b) using hands, results, statistics or feeds acquired through datamining; or (c) mass sharing hands, results, statistics or feeds for the purpose of analysing opponents.
Prohibited Tools and Services: Any online or offline tool or service (including artificial intelligence, “bots” and other computer programs and software) which is used to execute or assist in the execution of any action relating to the Services and is designed to provide an unfair advantage to Users, including those which: (a) play without human intervention or reduce the requirement of a human to make decisions (for example by helping you decide what action to take in respect of a bet or the exact relative size of any bet or raise, including “auto-folders” and tools that randomise the size of bets); (b) offer real-time advice on what action to take; (c) share hole card data with other Users or services; (d) is targeted towards the manipulation of opponents in Games in which you are unable to choose a specific table to play on; (e) is designed for poker table selection efficiency, for example by filtering or sorting available tournaments, or automating/semi-automating the process of joining available tournaments based on opponent gameplay statistics or notes; (f) is designed for ring game selection efficiency; (g) automate mouse clicking or simulate keyboard input (“auto clickers”); (h) delay a player’s decision by either a specific or randomized amount of time; or (g) during Game play: (i) provide advice beyond a basic level (such as a large collection of tables offering recommendations beyond whether to play certain hands or not in unopened pots); (ii) are designed specifically to ease referral to reference material; or (iii) compute advanced equity calculations, such as range vs range simulators, ICM or Nash Equilibrium-based programs.
Rules: Any additional terms and conditions identified in Part A as forming part of the General Terms.
Services: The Apps, Gaming Platform and Games.
Social Media Account: An account on a social media platform, such as a Facebook or Instagram account.
Software: All software underlying the Services (whether downloadable or not).
Unacceptable Conduct: This is defined in Part B Section 6.1.
Unauthorised Content: Any content (including photographs, images and text) which: (a) is offensive, racist, discriminatory, blasphemous, pornographic, obscene, vulgar, profane, indecent, abusive, threatening, harassing, insulting, intimidatory, defamatory, expresses or is liable to incite racism, bigotry or hatred, unlawful or illegal; (b) advertises, promotes or otherwise relates to any online or offline ventures, products or services other than the Services; (c) infringes any intellectual property, privacy, image or other rights; and/or (d) you’re not permitted to use.
Unauthorised Use: This is defined in Part B Section 7.3.
Unethical Play: Cheating, collusion, team play, game manipulation, or other unethical play of any kind when using the Services, including: (a) sharing poker hole cards; (b) playing less aggressively against a partner in a poker Game (“soft playing”); (c) playing a Game a certain way for the benefit of another User, for example by intentionally losing a poker hand in order to deliberately transfer chips to another User ("chip-dumping"); (d) intentionally manipulating play in order to end a poker Game quickly or prematurely (for example “flipping”); (e) card counting (except in peer-to-peer poker Games); and/or (f) during Game play, discussing table strategies, chatting about the hand in play, or engaging in any other communication that might give an advantage to other Users.
User: Any end user of any Services (including you).
Username: The unique username assigned to your Account.
Verification Requests: Any request for you to prove you are who you claim to be, including any request for you to prove your identity, addresses, age, circumstances, funds and/or other details.
Virtual Items: Certain virtual items within Games, such as chips, scratchers, spins, xp points, virtual gold bars, avatars, table and card skins, table items, premium content access and subscriptions.
You/you: You as the User of the Services.
The terms include, including, for example, such as and in particular or any similar expressions used in the General Terms mean something is illustrative only, and they do not limit the scope of the words preceding them.
Headings used in the General Terms are for convenience only, to help you find your way around the document and understand what the relevant section is mainly about. They do not affect the interpretation of the General Terms.
INFORMATION ABOUT YOUR ACCOUNT AND YOUR CONTRACT WITH US
1. Who we are
2. The contract between you and us
3. Changes to the General Terms
4. How to create an Account
5. Account Requirements
6. Information you need to provide, and when we will verify your information
7. Geographical restrictions
8. In-App “purchases” of Virtual Items
9. Prohibited Events - when we will void transactions
10. Closing your Account for convenience
11. Our maximum liability to you
12. How to get help with or make a complaint about the Services
13. Governing law and jurisdiction
14. Prevailing language
INFORMATION ABOUT GAMES AND SERVICES
CREATING AN ACCOUNT
WHEN WE WILL VOID TRANSACTIONS AND RECOVER OR NOT PAY OUT BALANCES AND WINNINGS
HOW VIRTUAL ASSETS ARE MANAGED
YOUR USE OF THE SERVICES
ACCOUNT CLOSURE, RESTRICTION AND SUSPENSION
10. When we will restrict, suspend or close your Account for Prohibited Events
11. Other ways your Account can be restricted, suspended or closed by us for cause
12. What happens when your Account is closed for any reason
WHEN WE ARE NOT RESPONSIBLE AND WHEN YOU MUST COMPENSATE US
Version no: v1.0
In force from: November 17, 2022