We strive to assist and protect players who are at risk of the potential negative effects of gambling.
Through a number of means, including the option to exclude yourself from playing, guidance on responsible gaming, risk identification and player verification we are helping customers keep in control of their gaming so they can enjoy playing.
We believe in educating our players to empower them through knowledge, which is why we have a number of helpful tools to ensure that playing time is always enjoyable.
What we can do to help you
What you can do to help yourself
If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.
We provide you with the ability to exclude yourself from playing for a specific period of time. In order to do this please email our Responsible Gaming department directly and we will start your exclusion as soon as possible. Please note that all exclusions are irreversible for the duration of the specified time. In addition, all exclusion periods are inclusive of all games. Your exclusion will apply to your Stars Account, and to any product that requires your username to play.
If you wish to exclude yourself from all online gambling activity, consider downloading gamban®, software that helps you by blocking access to all online gambling.
You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.
If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems can occur:
If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:
If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.
You can take the test in its entirety at one of the following websites:
There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:
The more factors that apply, the more likely a person is to develop a gambling problem.
If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.
We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly Play Money purchases. If you want to limit or block purchases of Play Money chips completely, you can contact Support for further assistance.
Please note that limit on weekly Play Money purchases only applies to certain payment methods.
If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites: